Returns & Exchanges
At Ardell, we want you to be completely satisfied with your lash and beauty products. If you are not happy with your purchase, we accept returns of unopened and unused items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring the seals remain intact to qualify for a full refund.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing